White Papers
Overcoming many of the service delivery barriers caused by traditional global support offerings
How Intact Integrated Services is building a next generation global support capability by developing a fully-accredited partner eco-system made up of best-of-breed local partners across key international markets.Download PDF
Leveraging standards and ITIL-based processes for increased differentiation
Why independent certification in key areas such as quality, information security and IT service management should no longer be confined to larger companies, and is particularly applicable for channel organisations developing complex solutions for their customers.Download PDF
Helping customer-facing organisations respond to changing business requirements
How Unified Communications enabled solutions can support businesses in building a more consistent customer contact approach.Download PDF