Managed voice services
Depending on an organisation's size and requirements, we can take responsibility for the management, operation and support of the customer's telephone service – for both analog, digital and IP-based communications. This includes the integration of fixed voice, data and mobile communication provision.Our services include:
Moves, adds and changes
We co-ordinate orders for all moves, adds and changes relating to the administration of end-user extensions / profiles, and class of service options for individual or departmental needs.Directory management
We provide the customer with details of all deletions, additions and changes of personnel and services implemented by us, to enable an up-to-date directory of all users to be maintained.Call management
We provide an analysis of call costs and call performance across the network, including operator and individual extension response times, as well as traffic analysis of the system.As part of this service, we analyse and compare local, national and international tariff options, and make recommendations for future cost savings.
Fault management
Once diagnosed, we work to agreed procedures to resolve any faults. This would include fault reporting and escalation to agreed third parties on behalf of the customer.Configuration management
We hold and maintain centralised configuration details for the complete voice telephony solution. At any given point in time, the most up-to-date configuration information is available. In the event of a hardware failure, reconfiguration times are reduced, which results in reduced downtime.Third party management
We offer a flexible management service that covers third party applications and peripherals to our core products, other associated vendor communication equipment and network service providers.We take complete responsibility for all these elements, and provide businesses with an integrated management structure that offers a range of cost-efficiency, organisational and service quality benefits.