News
24 February 2010
Cisco selects Intact Integrated Services to join its Authorised Technology Provider programme for Cisco Unified Contact Centre Enterprise
- ATP membership acknowledges Intact’s expertise in IP-based telephony and contact centre technologies
- Confirms Intact as powerful resource for Cisco channel partners looking for proven UCCE and Advanced Technology support
Cisco’s ATP Programme is invitation only, and selection by Cisco confirms Intact’s proven ability to support partners with intelligent call routing, network-to-desktop computer telephony integration, and contact management solutions to enterprise agents across an IP-based network. As part of the rigorous ATP confirmation process, Intact had to demonstrate its Unified Contact Centre Enterprise credentials, including a demonstration of its comprehensive UCCE lab resources, and confirmation of the company’s full complement of UCCE personnel covering account management, systems engineers, project managers, deployment engineers, applications consultants and technical support engineers. ATP Programme selection also confirms that Intact has invested significantly in the 400 plus hours of training needed to achieve UCCE ATP Programme certification.
“The Cisco ATP Programme for UCCE again shows that when it comes to delivering complex enterprise UC projects, there really aren’t any shortcuts or quick fixes. At Intact we’ve invested the significant time and resource needed to prove our UC and UCCE capabilities, and that’s why Cisco partners increasingly know to turn to Intact for support on their most complex projects,” commented Bob Dalton, Intact Integrated Services’ Chief Executive Officer.
“We’re particularly proud that Cisco invited us to join its ATP Programme for UCCE – it’s a great achievement for Intact, and one that clearly differentiates us from other Cisco service providers. I know there was a huge amount of work needed to secure this recognition, and I’d like to formally acknowledge the whole Intact team for their commitment and support in making it happen,” he added.
Bernadette Wightman, Managing Director of Channels, UKI for Cisco added: “Unified Communications – and our Unified Contact Centre Enterprise solution in particular – are truly business-changing technologies. Being selected to join the ATP Programme for UCCE clearly shows that Intact has both the skills and resources needed to support the most complex implementations”..
” Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi-channel contact management over an IP infrastructure. It combines multi-channel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact centre infrastructure.
About Intact Integrated Services
Intact Integrated Services is an independent provider of project, support and managed services solutions to the ICT industry. The company is an exclusively partner-focused organisation as well as being a leading Cisco Service Extension Partner, providing lifecycle offerings to Cisco partners, systems integrators, telcos and service providers. Intact operates as an independent subsidiary of Datatec Ltd, the major JSE/LSE international ICT Group.
Intact’s service capability covers LAN/WAN infrastructures, IP communications, wireless and security, and physical infrastructure deployment to a wide range of server-based computing and application skills including datacentre design and deployment, storage and application development and support. Intact’s services are backed by a 24x7x52 Managed Service Centre in Europe, delivering both support and managed services to a wide range of clients.
For more information, please contact:
Maya Patel
Intact Integrated Services
Tel: 01344 756647
maya.patel@Intact-is.com
Cheryl Billson
PR for Intact Integrated Services
Tel: 07791 720460
cheryl.billson@commacomms.com
Back to news list